Sales Coordinator

DEPARTMENT: Sales & Client Relations
REPORTS TO: Sales Director

SUMMARY:

The Sales Coordinator plays a key role in supporting the Sales and Design teams by managing client communications, preparing proposals, tracking leads, and ensuring a seamless sales process from initial inquiry through contract execution. This position requires exceptional organization, communication, and follow-up skills, along with a polished, client-facing demeanor. The ideal candidate thrives in a fast-paced environment, is tech-savvy, and has a passion for luxury design and construction.

DUTIES AND RESPONSIBILITIES:

• Serve as the primary point of contact for incoming client inquiries and coordinate responses in a timely and professional manner.
• Support the Sales and Design teams with proposal preparation, client presentations, and document organization.
• Maintain and update CRM systems, ensuring all client and project information is accurate and up to date.
• Schedule client meetings, showroom visits, and site consultations.
• Coordinate communication between clients, designers, project managers, and accounting to ensure smooth handoffs.
• Prepare and send estimates, contracts, and follow-up communications.
• Assist in tracking leads from various marketing channels and ensure proper follow-up protocols are followed.
• Collaborate with Marketing to maintain sales materials, presentations, and visual assets.
• Provide administrative support such as data entry, report generation, and filing.
• Perform other duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

This position does not have direct supervisory responsibilities but may coordinate activities with other departments and external vendors.

QUALIFICATIONS:

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
• Minimum 2 years of experience in sales coordination, client relations, or administrative support (preferably in luxury construction, design, or hospitality).
• Excellent written and verbal communication skills.
• Strong attention to detail, organization, and follow-through.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM or project management software (HubSpot, Salesforce, Monday.com, etc.).
• Bilingual (English & Spanish) preferred.
• Professional appearance and demeanor; comfortable interacting with high-end clientele.

Certificates, licenses, and registrations preferred:

• Sales or Customer Service training certifications

Computer skills required/preferred:

• CRM Software (HubSpot, Salesforce, or similar)
• Spreadsheet Software (Excel)
• Word Processing Software (Word)
• Presentation Software (PowerPoint)
• Electronic Mail Software (Outlook)

COMPETENCIES:

Communication – Speaks and writes clearly and persuasively; listens actively and ensures understanding.
Customer Service – Responds promptly to client needs; delivers exceptional service with professionalism and warmth.
Organization – Manages multiple priorities effectively; maintains meticulous records and timelines.
Teamwork – Works collaboratively with cross-functional teams to achieve goals.
Initiative – Anticipates needs, takes proactive action, and follows through without supervision.
Adaptability – Adjusts quickly to changing demands or client requests.
Professionalism – Upholds company values, brand standards, and a polished image at all times.
Attention to Detail – Reviews all documents and communications for accuracy and completeness.
Time Management – Meets deadlines and manages workload efficiently.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Regularly required to sit and work at a computer for extended periods.
• Occasionally required to stand, walk, and lift up to 25 lbs.
• Frequently required to talk, hear, and interact with clients in person or by phone.
• Work is performed in an office and showroom environment with moderate noise levels.
• May occasionally visit construction sites or outdoor environments.

BENEFITS:

• Competitive salary (based on experience)
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth within the company
• Collaborative and design-driven work environment