Director of Operations, Service

Essential Roles and Responsibilities: 

• Oversee the quality inspections and internal sales initiatives. 
• Ensure proper recordkeeping for internal databases including Pool Brain, NetSuite and Ninety.io. 
• Project and communicate needed inventory with the Inventory Specialist and Warehouse & Fleet Maintenance Specialist to ensure equipment and parts are in stock at the respective times of year they are deemed necessities (heater elements, filter cartridges, etc.). 
• Lead, Manage, and Hold Accountable all personnel within the Service Department, including holding regular L-10 meetings with necessary team members. 
• Manage the departmental financials, including but not limiting open sales orders, production goals, profit goals, labor costs, and more. 
• Ensure proper equipment and resources are available for the departmental personnel, including but not limiting tools, training materials and appropriate staffing. 
• Ensure compliance and safety standards are upheld for all members of the service department. 
• Oversee the coordination and optimization of field team member service calls and route stops. 
• Oversee all warranty service calls and claims. 
• Manage all production and financial goals for the Service department including monthly/quarterly revenue goals, productive workload, technician utilization, route optimization and route retention.  

Required Skills and Abilities: 

• Critical Thinking 
• Customer Service 
• Conflict Management 
• Time Management 
• Active Listening 
• Reading Comprehension 
• Service Orientation 
• Detail Orientation 
• Dependability 
• Hand-Eye Coordination 
• Written Communication 
• Speech Clarity 
• Speech Recognition 
• Oral Communication 

Technology Skills: 

• Paylocity: HRIS Software 
• Microsoft Suite: Outlook, Word, Excel 
• Ring Central Phone System 
• NetSuite 
• Skimmer 
• Company Cam 

 Other Requirements: 

• Must have an acceptable criminal background. 
• Must be able to pass a drug screen, upon offer of employment and any time as required while employed. 
• Must have an acceptable driving record to be added to the Company automobile insurance.